‘Leadership Is an Act of Extended Storytelling’: A World Conference Preview With Oscar Munoz, Former United Airlines CEO and Chairman
What happens when your frontline employees are tired of apologizing on behalf of the company? When public perception isn’t in your favor? This was the reality Oscar Munoz faced when he took the role of CEO and chairman of United Airlines in 2015.
So he went back to basics, embarking on an extensive listening tour with thousands of employees — and in time, things turned for the better.
We sat down with Oscar to learn about that journey, what’s changed since and the value of deploying this strategy.
Oscar will lead a spotlight session at IABC World Conference 2024, “Leadership Is an Act of Extended Storytelling.” The format will be part fireside chat and part town hall, to which Oscar says in this episode: “Bring it!” Bring your best questions, ask him about failure and get ready for a refreshing way to kick off your time at World Conference.
Tune in to this inspiring conversation and make plans to see Oscar this June in Chicago.
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